Refund Policy | MCAssets

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Digital purchase policy # Refund Policy

Refund rules for MCAssets digital products, failed access, duplicate purchases, chargebacks, and entitlement removal.

Effective and last updated

2026-05-21

This public draft explains the current MCAssets service terms and should be reviewed by legal counsel before being treated as final legal advice.

Questions

Contact MCAssets support for legal, privacy, billing, or licensing questions.

[info@mcassets.net](https://mcassets.net/mailto:info@mcassets.net)

## Digital final-sale policy

MCAssets products are digital model assets and related files. Purchases are generally final once checkout succeeds or product access is made available.

MCAssets does not provide refunds because of a later discount, promotional price, product bundle, customer change of mind, incorrect purchase, lack of third-party setup knowledge, or a tool/platform change outside MCAssets control.

## Possible exceptions

Vexel Studios may review refund requests for duplicate payments, accidental duplicate purchases of the same product, verified technical delivery failure that MCAssets cannot resolve, unauthorized payment reports, or situations where applicable law requires a refund.

A support request does not guarantee a refund. MCAssets may first try to resolve access, file delivery, account, Discord role, or compatibility issues through support.

## How to request review

Contact MCAssets support with your account email, payment reference if available, product name, purchase date, and a clear description of the issue.

Do not publish payment identifiers, customer emails, receipts, or account details in public Discord channels. Use official support channels for billing and privacy-sensitive issues.

## Chargebacks and disputes

If you start a chargeback, payment dispute, reversal, or fraud report, MCAssets may suspend access connected to the payment while the issue is reviewed.

A successful full refund, chargeback, reversal, or dispute removes the affected product from purchased-product eligibility and may remove related Discord customer role eligibility.

## Partial refunds and credits

MCAssets may offer partial refunds, account credits, goodwill credits, or other remedies at Vexel Studios discretion. These remedies do not create a general refund right for other purchases.

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